At ENDORPHIN, every product goes through our proprietary ENDORPHIN Curation Process (ECP). This ensures that each item we offer has been carefully evaluated by our discovery team, trusted partners, and community experts. Our goal is to provide customers with the most effective, high-quality products available.

You can learn more about our curation process here.

We believe transparency is essential. Each product page provides comprehensive information about its ingredients, intended benefits, and usage guidelines.

All products undergo our ENDORPHIN Curation Process (ECP), which carefully examines each ingredient for quality, efficacy, and alignment with our wellbeing standards. Our product range is regularly reviewed to ensure we offer the most advanced and reliable solutions.

If you have any questions about ingredients or product selection, you can reach our Wellness Support team at hello@endorphin.ae.

We recognise that everyone’s wellness journey is unique, and dietary requirements or sensitivities play a key role. Each product page lists ingredients clearly, so you can make informed choices.

If you have allergies or dietary concerns, please review this information carefully. For personalised guidance, we encourage you to contact our team at hello@endorphin.ae.

Please note that while we provide wellbeing guidance, we are not medical professionals and cannot offer medical advice. For complex or ongoing health issues, consult a healthcare practitioner to ensure your choices are safe and appropriate. Your wellbeing is our priority, and professional advice is essential for your health.

We offer a variety of convenient delivery services:

• 4-Hour Delivery (Dubai only): Need your products right away? For customers in Dubai, we offer an express 4-hour delivery service at AED 35. Orders placed before 5:00 PM will reach you within four hours. Parcels can weigh up to 5 kg. Please note this option covers Dubai city limits only (excluding free zones) and includes one delivery attempt.
• Next-Day Delivery (UAE-wide): Next-day delivery is available across all Emirates for AED 25. Orders over 350 AED enjoy free next day delivery across the UAE. Orders placed before 2:00 PM will arrive between 9:00 AM and 10:00 PM the following day. Parcels can weigh up to 5 kg. Each order includes up to three delivery attempts.
• Remote Area Delivery (3-Day Service): For select remote areas, we offer a dedicated 3-day delivery service at AED 35 per parcel. Orders placed before 2:00 PM will be delivered between 9:00 AM and 10:00 PM on Thursdays or Sundays. Like our next-day service, this option includes up to three delivery attempts.

Please note: While we strive to deliver within the stated timeframes, please note that delays may occasionally occur due to factors outside of our control. These include public holidays (in the UAE or destination country), customs clearance, weather conditions, and carrier-related issues. We appreciate your understanding and patience in such cases.

Do you accept Cash on Delivery (COD): We are currently unable to accept cash on delivery.

Yes — we offer international delivery to GCC countries and beyond through our logistics partner Quiqup.

How long does international delivery take?

• GCC countries: Typically, 2–4 business days by air, depending on the destination.
• Other regions: Delivery times vary by country; standard timelines are shared at checkout.

How are shipping fees calculated?

Rates are based on the greater of actual or volumetric weight of the parcel. A 10% EPG surcharge and 15% fuel surcharge apply on top of base shipping fees. Customs duties, VAT, and clearance fees are not included in shipping rates and the responsibility of the customer.

Customs processing times vary by country. While some orders clear within a day, others may take up to two weeks. Monitor any communication from local customs, as action may be required on your part to release the shipment.

If delivery fails, the shipment will be returned to origin (RTO). Return costs include applicable shipping fees, surcharges, VAT, and import duties for re-entry into the UAE and are deducted by the amount refunded to the customer for the returned order.

International orders may be subject to customs charges, import duties, or taxes, which are set by each country and are the responsibility of the customer. Some products may also include VAT even when customs fees apply. Check with your local customs office if you are unsure.

Yes, due to carrier restrictions and international regulations, we are unable to ship to the following countries:

• Afghanistan
• Iran  
• Israel 
• North Korea
• Palestine
• Sudan
• Syria

For any questions regarding delivery, please contact us at hello@endorphin.ae.

If you need to update your delivery address, please contact our Wellness Support team as soon as possible at hello@endorphin.ae. Orders are processed quickly, so we may not always be able to update them before dispatch. However, our tracking system often allows you to redirect parcels to a new address. If you need further assistance, reach out and we’ll do our best to help.

Currently, ENDORPHIN does not offer in-store or warehouse pickup. All orders are shipped directly to the address provided at checkout.

While we strive for timely deliveries, factors such as weather, courier issues, or customs may cause delays. We notify customers of any delays and provide updated delivery estimates. If your order takes longer than expected, contact our Wellness Support team at hello@endorphin.ae.

We apologise if any item is missing from your order. In that case please contact hello@endorphin.ae, and our team will resolve the issue promptly.

We take product quality seriously and apologise for any damaged items. Please
email hello@endorphin.ae with details and images of the damaged product, and we will arrange a replacement or offer an appropriate solution as quickly as possible.

Placing an order with ENDORPHIN is simple:

1. Browse our curated selection of wellness products, or use the search bar to find a specific item.
2. On each product page, select whether you would like a one-time purchase or a subscription plan. Then click Add to Cart.
3. When ready, proceed to checkout, entering your delivery information and preferred payment method. Follow the prompts to complete your purchase.
4. Once your order is confirmed, you’ll receive an email confirmation along with tracking information when your order is on its way.

We accept a variety of payment options for your convenience:

• Major credit cards: Visa, MasterCard, American Express
• Digital wallets: Apple Pay & Google Pay

You can select your preferred payment method at checkout. If you need assistance choosing a payment option, contact our Wellness Support team at hello@endorphin.ae.

Enter your discount code in the designated field during checkout before completing your payment.

If you experience issues with a discount code, please check the following:

• Some codes do not apply to subscription purchases—review the terms and conditions of your promotion.
• Ensure the code is still valid and has not expired.
• Some codes are only valid for specific products or require a minimum spend.
• Confirm that the code is an official ENDORPHIN promotion.

Yes. ENDORPHIN provides both one-time purchases and subscription options. Select your preferred purchase type on each product page above the Add to Cart button.

We regularly feature promotions and exclusive offers. To stay informed, subscribe to our newsletter and be the first to know about new deals and product launches. As a welcome gift, you’ll receive 10% off your next order upon subscribing.

If you need to cancel an order, please contact our Wellness Support team at hello@endorphin.ae as soon as possible. Please note that orders are processed quickly, and there may be instances where your order has already been prepared for shipment.

ENDORPHIN offers a 14-day return window within the UAE, provided that the items are returned in their original condition and packaging.

• Supplements and other consumable products must be unopened, unused and their original packaging.
• Tech products and accessories must be returned in their original packaging.

To initiate a return, please contact our Wellness Support team at hello@endorphin.ae.

ENDORPHIN does not currently offer exchanges.

Returns within the UAE are free of charge. After submitting your return request, we’ll provide instructions via email.

For international orders, customers are responsible for the cost of return shipping.

Once your return has been received and inspected, we will email you to confirm receipt. Refunds are then processed back to your original payment method, typically within 14 working days.

If your refund does not appear in your account within 14 working days after our confirmation, please contact us at hello@endorphin.ae for assistance.

At ENDORPHIN, we are dedicated to providing exceptional customer service. Our Wellness Support team is here to ensure that your experience is seamless, enjoyable, and tailored to your needs.

If you have questions that are not covered in our FAQs or need further assistance with your order, please reach out to us at hello@endorphin.ae.

We highly value your feedback and suggestions, as they help us continually improve our products and services. If you have thoughts to share, please don’t hesitate to contact our team at hello@endorphin.ae.

Your input plays an important role in helping us maintain the highest standards of customer service.